Sau da yawa matsala takan taso kuma ba a warware ta saboda gaskiyar cewa abokin ciniki ya tsara ta a cikin harshe mara kyau, mai matsala: harshen ji da harshen rashin hankali. Muddin abokin ciniki ya tsaya a cikin wannan harshe, babu mafita. Idan masanin ilimin halayyar dan adam ya zauna tare da abokin ciniki kawai a cikin tsarin wannan harshe, shi ma ba zai sami mafita ba. Idan aka sake fasalin yanayin matsalar zuwa harshe ingantacce (harshen hali, harshen aiki) da harshe mai kyau, mafita yana yiwuwa. Saboda haka, matakan sune:
- Fassarar ciki: masanin ilimin halayyar dan adam ya sake ba da labarin abin da ke faruwa da kansa a cikin harshe mai ma'ana. Bayyana mahimman bayanai da suka ɓace (ba wai kawai wanda ke jin menene ba, amma wanda a zahiri ya yi ko yayi shirin yin abin).
- Haɓaka wani bayani wanda ya dace da jihar da matakin ci gaban abokin ciniki, tsara shi a cikin harshe na takamaiman ayyuka.
- Neman hanyar da za a iya isar da wannan shawarar ga abokin ciniki don a fahimta da karɓa.
Haɓakawa shine sauyin abokin ciniki daga bincike don dalilan da ke tabbatar da matsalolinsa zuwa neman ingantattun mafita. Duba →