Mafi kyawun tsarin CRM don sashen tallace-tallace
Kuna iya cika maƙunsar bayanai na Excel, kiyaye tushen abokin ciniki da hannu kuma ku tattara katunan ga kowane abokin ciniki a cikin tsohuwar hanyar da aka tsara, amma mafi kyawun tsarin CRM na sashen tallace-tallace sun fi tasiri sau da yawa, wanda ke kawar da hargitsi a cikin sashen, taimakawa kasuwanci. sami ƙarin kuma sarrafa ayyukan a cikin kamfani

ƙwararren shugaba, ƙwararrun masu siyarwa da mafi kyawun tsarin CRM - kowane mafarkan kasuwanci na irin wannan haɗin gwiwa. Ba za mu gaya muku yadda ake samun shugaba mai sanyi ba kuma ku tara ƙungiyar da za ta kawo ribar miliyoyin daloli ga kamfani ba tare da son kai ba. Amma bari mu yi magana game da batu na uku - "siremki", wanda ya dace da duka shugabanni da na ƙasa.

Mafi kyawun tsarin CRM na sashen tallace-tallace suna sarrafa ayyukan kasuwanci, suna da kayan aikin nazari, da haɗawa tare da gidan yanar gizon ku, akwatunan saƙon imel, saƙon nan take. An tsara tsarin su da aikin su ta yadda za su tura ma'aikaci a zahiri don kammala ma'amala da kuma kammala aikin tare da karɓar kuɗin abokin ciniki zuwa asusun kamfanin ku.

Zabin Edita

"PlanFix"

CRM tare da tsarin gyare-gyare mai ƙarfi, wato, saitunan sassauƙa da daidaitawa ga buƙatun ku. Kamfanin yana da kantin sayar da kayan masarufi mai kama da mashahurin AppStore da Google Play. Yawancin apps a cikin wannan kantin sayar da kyauta ne, amma akwai kuma zaɓuɓɓukan biya. Akwai wasu kyawawan abubuwan da aka samo masu ban sha'awa. Misali, mafita wanda ke canza sunan abokin ciniki ta atomatik a cikin duk takardu, rahotanni da haruffa. Ko sabis ɗin da ke haɗawa da zaɓen Telegram don yin hira da abokin ciniki. 

Tare da CRM don sashen tallace-tallace na PlanFix, za ku iya adana bayanan ayyuka (fitilar daftari, ayyuka na kusa, shirya rahotanni), sarrafa ma'amaloli daga kuma zuwa, karɓa da aiwatar da aikace-aikacen daga tushe daban-daban. 

Akwai haɗe-haɗe da yawa: yana goyan bayan shahararrun abokan cinikin imel, saƙon nan take, sabis na aika SMS, ajiyar girgije. Shirin yana iya yin nazarin adadin juzu'i da haɓaka tsari don magance gazawar.

Shafin yanar gizonYanar Gizo: planfix.ru

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Abvantbuwan amfãni da rashin amfani

Canjin CRM mai sassauƙa (har zuwa zaɓin yin alama a cikin launukan kamfanin ku) godiya ga tsarin na zamani. Babban adadin haɗin kai tare da tashoshin sadarwa daban-daban da sauran ayyukan kasuwanci
Saboda babban aiki, yana buƙatar ƙarin horo don masu siyarwa suyi aiki tare da wannan CRM. Lokacin da kuka tura samfur a karon farko, ɗanye ne kuma babu komai, wannan shine akidar kamfanin ta yadda kowa zai iya daidaita shi da kansa, amma ba kowa ba ne zai iya aiwatar da samfuran da kansa da sauri, dole ne ku biya kuɗin aikin. 'yan kwangilar da za su shiga cikin aiwatarwa

Top 10 mafi kyawun tsarin CRM don sashen tallace-tallace bisa ga KP

1. RetailCRM

Da sunan, zaku iya tunanin cewa wannan tsarin yana taimakawa wajen sarrafa kasuwanci ta atomatik "a ƙasa", a cikin shaguna, amma a zahiri an keɓe shi don kasuwancin kan layi. An gina shi ta hanyar da sashen tallace-tallace zai kasance da jin dadi kamar yadda zai yiwu don tattara buƙatun daga duk manzannin nan take da kuma sadarwar zamantakewa, kuma suyi aiki tare da su a cikin taga daya.

Wato shirin zai duba ma'auni na ma'auni, kuma bayarwa zai taimaka wajen nada, kuma manajan zai tura cewa ya zama dole don kawo ma'amalar zuwa sakamako mai ma'ana. Akwai tsarin ƙaddamarwa - tunatarwa ga abokan ciniki da ma'aikata game da mataki na gaba a cikin ma'amala.

Kyakkyawan aiki don rarraba tara "hargitsi na abokin ciniki": don karya masu siye zuwa sassa kuma saita dokoki na atomatik don maimaita tallace-tallace.

Shafin yanar gizon: retailcrm.ru

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pricedaga 1500 rubles. kowane mai amfani a kowane wata
Free versionakwai don mai amfani ɗaya wanda ke aiwatar da oda sama da 300 a kowane wata, ko lokacin gwaji na kwanaki 14 na cikakken sigar.
girkegirgije ko a kan PC

Abvantbuwan amfãni da rashin amfani

Intuitive interface, wanda ƙwarai sauƙaƙe horar da sababbin ma'aikata. Kuna iya haɗa shagunan kan layi da yawa zuwa asusu ɗaya - ya dace ga waɗanda suka “raba” kasuwancin su cikin tayin niche
Babban farashi ga kowane mai amfani, kuna buƙatar ƙarin ƙarin don ikon yin wasiku, aika wasiƙar SMS da sauran kayan aikin. Babu shafin daban don sarrafa jagora (masu yuwuwar sabbin abokan ciniki)

2. "MegaPlan"

Kamfanin ya dogara da amincin abokin ciniki. Daga CRM, ba za ku iya kawai sauke duk lambobin sadarwa da ma'amala tare da dannawa ɗaya ba. Wannan zaɓi yana samuwa ga masu gudanarwa kawai. An ƙirƙiri tarihin sadarwa daban don kowane abokin ciniki. Katin ya ƙunshi tarihin tattaunawa, asusun ajiya, bayanan kira. 

Akwai tsarin allunan kanban mai kama-da-wane: zaku iya jan katunan ma'amala na yau da kullun daga wannan tsarin zuwa wani akan su. Wannan yana ba da manufar gani ga ƙungiyar tallace-tallace ta yadda za su iya ganin adadin tikitin da har yanzu suke da su a cikin bututun. 

Cikakken tsarin bayar da rahoto yana nuna adadin cinikin da aka buɗe da tsawon lokacin da manajoji ba za su iya kammala su ba. Kamfanin ya ba da tabbacin cewa zai ɗauki makonni biyu don aiwatar da tsarin a cikin kasuwancin ku.

Shafin yanar gizon: megaplan.ru

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price329-1399 rubles. ga kowane mai amfani a kowane wata, dangane da jadawalin kuɗin fito da lokacin siyan kuɗi
Free versionfitina version for 14 days
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Abvantbuwan amfãni da rashin amfani

Sabuntawa akai-akai, aiwatarwa da sabunta ayyuka. Ikon sanya ma'aikata ayyuka daban-daban don matakai daban-daban na samun dama ga mahaɗa da ayyuka
Wani hadaddun kida yana buƙatar horo mai tsawo da aiwatarwa. Babu lissafin kuɗi da aka tsara

3. "Bitrix24"

CRM mafi girma a cikin ƙasarmu, kusan ma'anar irin waɗannan tsarin. Amfaninsa shi ne cewa zai iya zama duka samfurin da ya dace, da kuma haɗawa, "mai ladabi" da aiwatar da shi don takamaiman kasuwanci. Shirin yana da haske kuma na zamani. Ana samun cikakken tarihin kowane ma'amala. Ana iya haɗawa da wayar tarho.

Babban yuwuwar yin aiki da kai na tallace-tallace: rarraba ayyuka ga masu siyarwa, tsarar daftarin biyan kuɗi, ƙaddamar da rahotanni da ikon saita saƙon SMS. Tsarin zai iya gina hanyoyin kasuwanci bisa ga al'amuran ku. Kuna saita hanyar mai siye daga wannan mataki zuwa wancan, duk waɗannan an zana su a cikin rubutun, kuma a cikin fitarwa kuna samun alamar tare da tsarin kasuwanci bayyananne. Kuna iya haɗa lissafin sito, shirya tayin kasuwanci da daidaitattun takaddun kamfani.

Shafin yanar gizonShafin: bitrix24.ru

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price1990-11 rubles. kowace wata dangane da jadawalin kuɗin fito don adadin masu amfani
Free versioni, tare da iyakantaccen aiki
girkegirgije, akan PC, a cikin aikace-aikacen hannu

Abvantbuwan amfãni da rashin amfani

Kasuwancin tallace-tallace na gaske wanda ke taimakawa gina hanyoyin kasuwanci. Rahoton tallace-tallace masu ba da labari da tsarawa
Akwai gunaguni daga masu amfani cewa bayan sakin sabuntawa na gaba, gazawar sabis ta fara. Nan da nan yana ba da ayyuka da yawa ga mai amfani waɗanda ke ɗaukar tsarin da hankalin ɗan adam, amma ƙila ba a buƙata a cikin kasuwancin ku, kuma ba za a iya cire su ba.

4. FreshOffice

Ɗaya daga cikin fa'idodin wannan CRM shine yalwar fage daban-daban wanda mai siyarwa zai iya shigar da bayanai game da abokin ciniki ko kamfanin da yake aiki da su. Sannan za'a iya raba dukkan tushen abokin ciniki ta tags daban-daban don gudanar da nazari. Ko kuma nan da nan jefa yakin talla a kan cibiyoyin sadarwar jama'a akan wani yanki na abokan ciniki.

Misali, wasu yarjejeniyoyi da kuka rataya, abokin ciniki a matsayin "zai saya idan farashin ya ɗan ragu kaɗan." Kuna raba su cikin gaba ɗaya kuma kuna nisanta su akan hanyoyin sadarwar zamantakewa tare da tayin rangwame. 

Akwai ginannen mahaɗar taɗi, inda manajoji ke karɓar saƙonni daga duk tashoshin tallace-tallace. Wannan CRM kuma yana taimaka wa mai sarrafa don sarrafawa da tsara aikin kowane ma'aikaci.

Akwai ayyuka na mazurari mai sarrafa kansa - lokacin da, alal misali, bin sakamakon wani mataki na ma'amala, abokin ciniki ya karɓi saƙo ta atomatik, an sanya sabon aiki ga mai sarrafa, kuma an shigar da mataki na gaba na ma'amala. kalanda.

Shafin yanar gizon:freshoffice.ru

Features

price750 rub. kowane mai amfani a kowane wata
Free versionlokacin gwaji yana samuwa akan buƙata bayan la'akari da takarar
girkegirgije, akwai aikace-aikacen hannu, akwai sigar gida don turawa akan PC

Abvantbuwan amfãni da rashin amfani

Ana samun duk ayyukan CRM nan da nan ba tare da buƙatar siyan zaɓuɓɓukan mutum ɗaya ba. Kayan aiki masu wadata don rarrabuwar tushen abokin ciniki
Mun raba ayyukanmu zuwa aikace-aikacen hannu guda biyu, kuma duka biyun ana buƙatar su a cikin aikin. Akwai korafe-korafe game da lokaci-lokaci (amma tare da ci gaba mai ƙishi!) gazawar fasaha akan sabar kamfanin, saboda CRM ɗin sa yana raguwa.

5C: CRM

Layin CRM don ma'auni daban-daban na kasuwanci: daga ƙananan kamfanoni zuwa kamfanoni. Yana da dacewa musamman ga waɗanda ke amfani da wasu samfuran na cikin gida na 1C kamfani, kamar sarrafa kaya, lissafin kuɗi, sarrafa ma'aikata, da sauransu, don tsara ayyukan aiki. A kan CRM, zaku iya haɗa abubuwa da yawa don ƙarin kuɗi, waɗanda ake kira "aikace-aikace".

Misali, don mai sarrafa - tsarin rarraba jagora, don mai sarrafa - mataimakan masu kaifin basira waɗanda ke rakiyar, tunatarwa da ba da shawarar algorithm a matakai daban-daban na ma'amala. Ana gudanar da tsarin tallace-tallace tare da haɗin ayyukan, umarni masu sayarwa, ɗakunan ajiya, biyan kuɗi, samarwa, idan ya cancanta.

Shafin yanar gizonku: 1crm.ru

Features

price490-699 rubles. kowane wata kowane ma'aikaci, dangane da lokacin biyan kuɗi
Free versionKwanaki 30 na shiga
girkegirgije, akan PC

Abvantbuwan amfãni da rashin amfani

Gina tebur na gani na labarun dangantakar abokin ciniki. Yiwuwar hasashen ma'amaloli ta yuwuwar samun kudin shiga, inganci da sauri
Rashin dacewa ga ƙananan kasuwancin, saboda yana buƙatar tsari da haɗin gwiwar ƙwararrun 1C. Yana da wahalar koyo, yana buƙatar horar da ma'aikata

6. YAN UWA

Sabis ɗin ya girma daga ƙananan kayan aiki don rikodin abokan ciniki na sabis a cikin kyakkyawan dandamali don sarrafa kansa da kuma taimakawa sashen tallace-tallace. Babban masu amfani da wannan CRM ƙananan kasuwancin ne: masana'antu masu kyau, baƙi, shagunan sayar da kayayyaki, wuraren wasanni da wuraren motsa jiki, kulake, sassan, wuraren shakatawa. 

Da farko dai, CRM ya dace da waɗanda ke da ingantaccen tsarin da aka gina don jawo abokan ciniki zuwa rukunin yanar gizon. Zai zama mai ban sha'awa ga mai sarrafa don nazarin hanyoyin jawo abokan ciniki a cikin tsarin nazari. Shirin yana ba ku damar ƙididdige albashi da rage yawan abokan ciniki ta hanyar shirye-shiryen aminci. Haɗin kai tare da lambobin waya da masu rijistar kuɗi na kan layi. Lokacin aiwatarwa kwanaki biyar ne.

Shafin yanar gizon: yclients.com

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pricedaga 857 rubles kowace wata, jadawalin kuɗin fito ya dogara da iyakokin aikace-aikacen, kalmar siyan lasisi, adadin ma'aikata.
Free versionlokacin gwaji 7 days
girkegirgije, akwai aikace-aikacen hannu

Abvantbuwan amfãni da rashin amfani

Mafi kyawun tsarin don yin ajiyar kan layi da sadarwa tare da abokan ciniki ta taswirar kan layi, widgets da sauran tashoshi na tallace-tallace na kama-da-wane. Gina don kasuwancin sabis
Akwai gunaguni da yawa game da tallafin fasaha, wanda, bisa ga abokan ciniki, ba shi da sauri don magance matsalolin fasaha. Yana ba da rahotanni kaɗan kawai akan ayyukan kuɗi na kasuwancin

7. amoCRM

Masu haɓakawa sun dogara da sauƙaƙe duka haɗin haɗin gwiwa da aiki don cimma saurin tsarin, da kuma rage lokaci da kuɗin kuɗi na horar da sashen tallace-tallace don amfani da shirin. 

Ɗaya daga cikin mafi kyawun CRMs a kasuwa an saita shi ta hanyar da buƙatun daga duk tashoshi suka fada cikin hanyar tallace-tallace. Kuma komai yana gaban idanun manajoji don kada su rasa komai. Akwai haɗin kai tare da akwatunan wasiku, IP-telephony. Shirin yana da nasa manzon don sadarwar kamfanoni. 

A cikin mazugi na tallace-tallace, zaku iya haɗa kayan aiki daban-daban don niyya da abokan ciniki "ɗumamawa" - kamar jerin aikawasiku, talla akan hanyoyin sadarwar zamantakewa. Waƙoƙi waɗanda abokan cinikin ba su daɗe da yin oda ba kuma suna gayyatar manajan ya shiga sabuwar yarjejeniya da shi.

Shafin yanar gizon: amocrm.ru

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price499-1499 rubles. kowane wata ga mai amfani, dangane da jadawalin kuɗin fito
Free versionlokacin gwaji 14 days
girkegirgije, akwai aikace-aikacen hannu

Abvantbuwan amfãni da rashin amfani

Babban mai amfani wanda zaku iya horar da ƙungiyar tallace-tallace da sauri don yin hulɗa da su. Mazugin tallace-tallace na dijital wanda ke taimaka muku saita tallan da aka yi niyya ga abokin ciniki da kuke buƙatar "matsi"
Iyakantaccen ayyuka na aikace-aikacen hannu. Yawancin gunaguni ba jinkirin tallafin fasaha ba

8. Callibri

Tsarin CRM na gwaji wanda ke mayar da hankali kan tallace-tallace, wato, bin diddigin tasirin tallan tallace-tallace daban-daban da canza su zuwa tallace-tallace. In ba haka ba, duk abin da ya dace da mafi kyawun misalai na CRM: tarihin wasiƙa tare da abokan ciniki, haɗin kai tare da wayar tarho, saƙon nan take, da sauransu. 

Amma tsarin yana da ban sha'awa da farko don kayan aikin sa. An kasu kashi uku, kowanne daga cikinsu ana biya: “MultiTracking”, “MultiChat” da “End-to-End Analytics”. Ga wasu abubuwa masu ban sha'awa. 

Don haka, “MultiTracking” yana Nuna wanne talla, rukunin yanar gizo, shafi da mahimmin kalma abokin ciniki ya fito. "MultiChat" yana tattara aikace-aikace daga fom akan rukunin yanar gizon, yana kiyaye log guda ɗaya. Akwai fasali masu ban sha'awa, kamar rubutun tattaunawa ta atomatik tsakanin mai siye da abokin ciniki, da cikakken tsarin nazari na ƙarshe zuwa ƙarshe.

Shafin yanar gizon: callibri.ru

Features

pricedaga 1000 rubles. kowace wata don kowane saitin kayan aiki, farashin ƙarshe ya dogara da adadin baƙi zuwa rukunin yanar gizon ku
Free versionlokacin gwaji 7 days
girkegirgije

Abvantbuwan amfãni da rashin amfani

Sabis don aiki tare da jagora, wanda ke ba da babban kayan aikin kayan aiki, yawancin waɗanda ba su samuwa daga masu fafatawa. Kuna iya sauke wani takamaiman ɓangaren abokan ciniki daga tsarin don canja wurin wannan bayanan zuwa niyya
Saitin kayan aiki ya fi amfani ga sashen tallace-tallace fiye da dukan sashen tallace-tallace. Kai tsaye ɓangaren CRM na al'ada dangane da gudanar da yarjejeniya, hanyoyin tallace-tallace sun yi karanci

9. TimeDigital CRM

Katin abokin ciniki yana nuna duk tarihin hulɗarsa tare da sashen tallace-tallace da gidan yanar gizon ku. Abin da ke sha'awar mutumin, ko ya duba jerin aikawasiku ku. Tsarin na iya saita makin maki ga masu siye: mafi girman maki, yana nufin cewa tallan samfurin ku ya shaƙu da abokin ciniki, kuma yana da aminci ga samfur ko sabis ɗin ku. 

Kuna iya keɓance hanyar tallace-tallace don kamfanin ku. Tsarin zai aika ta atomatik tayin kasuwanci ga abokin ciniki a wani mataki na ma'amala. CRM da kanta tana ƙirƙira masu tuni ga manajoji don kar su manta da kiran abokan cinikin da ba su amsa kiran ba ko suka nemi a dawo da kira. Ga kowane ma'amala, zaku iya ƙirƙirar tafkin ɗawainiya don mai sarrafa, don abokin ciniki ya fi gamsuwa da aiki tare da kamfanin ku.

Shafin yanar gizon: timedigitalcrm.com

Features

price1000-20 rubles. kowace wata dangane da adadin masu amfani da abokan ciniki
Free versionlokacin gwaji 14 days
girkegirgije

Abvantbuwan amfãni da rashin amfani

Yana gina mazugin tallace-tallace na atomatik don samfurin ku. Buga maki
Bayanai na gama-gari na abokan hulɗar abokan ciniki don dukan sashen tallace-tallace ba koyaushe ya dace ba. Babu sigar wayar hannu

10. "Ether"

CRM, wanda aka yi shi musamman don ƙananan kasuwanci. Babu adadi mai yawa na ƙara-kan da karrarawa da whistles waɗanda manyan masu haɓakawa ke bayarwa. Kusan magana, waɗannan su ne ƙarin ci-gaba na maƙunsar bayanai na Excel waɗanda aka tsara don siyarwa. Af, a dannawa, ana sauke dukkan bayanan a cikin fayil na Excel ko ana iya shigo da su daga gare ta. 

Ƙididdigar ƙayyadaddun ƙayyadaddun abu ne, duk abin da ke cikin nau'i na ginshiƙai da ginshiƙai, inda aka shigar da bayanai game da abokan ciniki: matsayin su, aikin ga ma'aikaci. Akwai samfura don yuwuwar zaɓuɓɓuka don haɓaka yarjejeniya da sanya musu matsayi, ko kuna iya ƙara naku. 

Shafin yanar gizonYanar Gizo: ether-crm.com

Features

price99-19 999 rubles. kowace wata dangane da jadawalin kuɗin fito, jadawalin kuɗin fito ya bambanta da adadin masu amfani waɗanda zasu iya aiki a cikin CRM
Free versionlokacin gwaji 21 days
girkegirgije

Abvantbuwan amfãni da rashin amfani

Ikon horar da ma'aikaci da sauri da aiwatar da tsarin a cikin sashin tallace-tallace ku. Yana ba ku damar sarrafa ba kawai abokan ciniki ba, har ma da ayyukan, da kuma wani ɓangare na aikin ofishin ma'aikata
Babu haɗin kai tare da wasu ayyuka. Ƙananan yuwuwar yin aiki da kai na algorithm na tallace-tallace - waɗannan tebur ne kawai masu dacewa waɗanda ba sa motsa manajoji don kammala yarjejeniyar.

Yadda za a zabi tsarin CRM don sashen tallace-tallace

Babu wasu ƙa'idodi marasa ma'ana don zaɓar tsarin CRM: ayyukan da ke da mahimmanci ga kamfani ɗaya ba su da amfani ga wani. Duk da haka, akwai ma'auni na asali waɗanda kuke buƙatar kula da su a kowane hali.

Yadda ake tura CRM

Yawancin samfuran yanzu suna cikin gajimare. Wato, suna aiki a kan sabar na kamfanin samar da kayayyaki. Samun damar yin amfani da su daga ko'ina cikin duniya, muddin Intanet tana aiki. Rashin ƙasa shine idan kamfani yana da gazawar fasaha, rukunin yanar gizon ba zai yi aiki ba yayin aikin maidowa. Ci gaba mai ma'ana na mafita ga girgije shine aikace-aikacen hannu. Mafi sau da yawa yana da ɗan ƙaramin aiki mai iyaka na cikakken CRM, kawai bayyanar yana kaifi don aiki tare da na'urorin hannu.

Wani abu kuma shine maganin akwatin ko kuma ana kiran su "akwatuna". Kuna siyan software da aka kera da aka sanya akan uwar garken kamfanin da kuma kwamfutocin masu siyarwa. Wannan shirin baya buƙatar haɗin intanet mai aiki. A gaskiya, naku ne har abada. Wato kuna biya sau ɗaya, amma adadi mai mahimmanci. Rage "akwatuna" - rashin sabuntawa. Idan mai haɓakawa na CRM ya fito da sabbin abubuwan ƙarawa a nan gaba, kuna buƙatar biya don samun su a sashin ku.

Haɗin kai na CRM tare da wasu ayyuka

A ce kana amfani da Gmel. Kuma CRM shine "abokai" kawai tare da Outlook. Amma sauyawa zuwa sabbin adiresoshin gidan waya ba koyaushe ya dace ba. Wannan yana nufin cewa kuna buƙatar zaɓar tsarin da ke goyan bayan kayan aikin dijital na kasuwancin ku nan da nan. Shugabannin kasuwa suna ci gaba da haɓakawa kuma suna ƙara ikon haɗawa da saƙon nan take daban-daban, masu amfani da wayar tarho na IP da sauran samfuran da ke cikin tallace-tallace.

Nau'in katunan abokin ciniki

Ba wai kawai bayyanar da ke da mahimmanci ba, amma menene saitin bayanan da za su iya adanawa. Filaye kyauta nawa tsarin ke bayarwa? Shin yana yiwuwa a ƙara bayanin mai siye tare da hanyar haɗin yanar gizon sa, tarihin wasiƙa, haɗin kai tare da shirin aminci? Idan wannan ya dace a cikin kasuwancin ku, zaɓi tsarin CRM tare da irin wannan saitin zaɓuɓɓuka.

Ƙarfafawa ga masu sayarwa 

Kyakkyawan tsarin yana ƙarfafa masu sayarwa suyi aiki. Yawancin tunatarwa na yau da kullun. Kira wannan abokin ciniki, samun ra'ayi daga wani, yin kira na sanyi 10, da dai sauransu. Mafi kyawun shirye-shiryen za a iya tsara su don ƙarfafa masu tallace-tallace suyi aiki tukuru kuma mafi kyau.

Yi tunani da dabara

Zaɓi CRM don sashen tallace-tallace ba don bukatun yanzu ba, amma don gaba. Misali, adadin manajoji a sashen na iya karuwa. Yana da mahimmanci a kiyaye wannan a hankali idan ƙimar CRM ya dogara da adadin masu amfani. 

Ko a nan gaba kana so ka mallaki sabon tashar tallace-tallace, kuma za a buƙaci ƙarin ayyukan tsarin. Misali, shiga cikin tallan imel ko yin fare akan tallan da aka yi niyya akan hanyoyin sadarwar zamantakewa. 

Idan ba ku samar da aikin da ake buƙata a gaba ba, a nan gaba dole ne ku nemi ƙarin ayyuka kuma ku haɗa su cikin CRM da ke akwai. Kuma haɗin kai ba koyaushe yana yiwuwa ba, kuma ba koyaushe yana da arha ba.

Shahararrun tambayoyi da amsoshi

Mun tambayi manajan aikin na kamfanin Webfly IT Konstantin Rybchenko fayyace batutuwa da dama da zasu taimaka wajen zabar mafi kyawun CRM.

Menene ainihin ma'auni na tsarin CRM don sashen tallace-tallace?

Babban ayyuka ga kowane kasuwanci: kiyaye tushen abokin ciniki, haɗa wayar tarho da ikon sadarwa tare da masu amfani ta hanyoyi daban-daban. Yawancin tsarin da ke kasuwa sun rufe waɗannan tubalan guda uku. Na gaba sun zo da kayayyaki don "fasa" kasuwancin - wannan shine tallace-tallace, nazarin ƙarshen-ƙarshen, da sauransu.

Shin yana yiwuwa a yi amfani da CRM kyauta don sashen tallace-tallace?

CRM kyauta ya dace don amfani don kimanta ayyukan tsarin kuma zaɓi ɗaya. Shahararrun masu haɓaka irin wannan software suna da nau'ikan kyauta tare da iyaka akan adadin masu amfani, adadin umarni, ko kuma ba tare da samun damar yin amfani da duk fasalulluka ba. Sauran CRMs suna da lokacin gwaji kyauta - matsakaicin kwanaki 14.

Ta yaya tsarin CRM ke taimakawa kawar da hargitsi a cikin sashen tallace-tallace?

Aikace-aikace ba a rasa a cikin CRM ba, akwai tarihin hulɗa tare da abokin ciniki da fahimtar matakin da ma'amala yake. Shugaban sashen tallace-tallace yana da kayan aikin sarrafawa: shirin tallace-tallace, tashar tallace-tallace, rahotanni a wurare daban-daban - adadin ma'amaloli, kira, canzawa. Shugaban zai iya sauraron tattaunawar manaja da abokin ciniki ta wayar tarho kuma ya daidaita rubutun. Akwai kimanta alamun aikin ma'aikata da KPIs. A cikin CRM, ana iya tantance waɗannan bayanan a cikin mahallin lokacin da ake so (rana, mako, wata ko shekara), don takamaiman ma'aikaci, da bin diddigin abubuwan da ke nuna.

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